Privacy Policy
Protecting client information and maintaining confidentiality are important parts of every professional relationship.
Commitment to Privacy
Natalia Matulessy is committed to protecting the privacy and confidentiality of client information.
This Privacy Policy explains how information is collected, stored, used, and protected when working together or when visiting this website.
Information Collected
Information may be collected when you:
- Submit a contact form
- Request a quote or consultation
- Purchase services
- Share project materials and documents
- Communicate via email, phone, or messaging platforms
Information collected may include your name, business name, email address, phone number, project information, and any materials necessary to complete the requested services.
How Your Information Is Used
Client information is used solely for purposes related to providing agreed services and maintaining professional communication.
Information may be used to:
- Deliver contracted services
- Communicate regarding projects
- Send invoices and project updates
- Provide customer support
- Improve service delivery
Client Confidentiality
All client information, project materials, business documents, login credentials, and communications are treated as confidential.
Client information will not be sold, rented, distributed, or disclosed to third parties except where required by law or when explicitly authorised by the client.
Confidential information is accessed only when necessary to perform agreed services.
Data Storage and Security
Project files and client information are stored using Dropbox Business and other reputable business tools necessary for service delivery.
Reasonable administrative, technical, and organisational measures are taken to help protect client information from unauthorised access, disclosure, alteration, or loss.
Access to client information is limited to what is necessary for the completion of contracted work.
Third-Party Services
Certain trusted third-party services may be used to provide services, process payments, manage files, or facilitate communication.
These services may include:
- Dropbox Business
- PayPal
- Upwork
- Email marketing platforms used for client projects
Each third-party provider maintains its own privacy and security practices.
Access and Correction
Clients may request access to information provided during the course of a project and may request corrections to inaccurate information where appropriate.
Data Retention
Client information and project files may be retained for business recordkeeping, project history, legal compliance, and service continuity purposes.
Information that is no longer required may be securely deleted at the discretion of Natalia Matulessy.
Questions About Privacy?
If you have any questions regarding this Privacy Policy or how your information is handled, please get in touch.
Contact Me