Payment Policy
Clear payment terms help ensure a smooth and professional working relationship for both parties.
Accepted Payment Methods
Payments are accepted through:
- Payoneer
- Paypal
- Wise to local bank
No other payment methods are currently accepted.
Upfront Payment Requirement
For projects paid through PayPal, full payment is required before work begins.
Work will be scheduled and commenced only after payment has been received and confirmed.
For ongoing monthly services, payment is due in advance at the start of each service period unless otherwise agreed in writing.
No Refund Policy
Due to the nature of digital services, all payments are final.
Once work has commenced, payments are non-refundable.
Clients are encouraged to review project proposals, service descriptions, timelines, and deliverables carefully before making payment.
By submitting payment, the client acknowledges and agrees to these terms.
Communication Before Disputes
Client satisfaction is important, and any concerns regarding deliverables or project scope should be communicated directly as soon as possible.
Every reasonable effort will be made to resolve concerns professionally and in good faith.
Clients agree to contact Natalia Matulessy directly to discuss any issues before initiating payment disputes, chargebacks, or claims through third-party payment providers.
Additional Work and Scope Changes
Any work requested outside the originally agreed project scope may require a revised quote or additional payment.
Additional work will not begin until approval has been received from the client.
Questions About Payment Terms?
If you have any questions regarding pricing, invoicing, payment methods, or project terms, please get in touch before making payment.
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